If you have lost your data after an update, please follow the path    and:

  • Choose Cloud Backup > Restore from Cloud to download your places from the cloud, and
  • Choose Restore Licenses to restore your subscription in your device.

To be extra safe in CoPilot V10 we recommend enabling the Automatically Backup to Cloud option in the Cloud Backup menu. This will backup your data whenever it is updated.

*Also, before running an update of Copilot, please perform a Cloud Backup.


Go to this page for more instructions on how to back up your data.

If the Cloud backup didn't work, unfortunately your favourites will be lost and it won't be possible to recovered them.

To avoid future inconveniences  with your favourites please perform a "manual back up" (Only available for ANDROID devices) 


Android Manual Backup and Restore

For Android devices we suggest to make a local backup of the following files contained in the Copilot data folder com.alk.copilot.* (present on the internal memory of your phone) onto your PC/laptop:

  • recents.lst (containing recent destinations)
  • favorites.lst (containing the preferred destinations)
  • all files with the extension .trp (containing saved routes) 

STEPS :

1. Connect your Android to your PC using a USB cable

2. Click on your Phone Drive (once your PC & Windows has detected the phone) 

3. If your Phone has an SD card you will see two drives: CARD and PHONE  If you installed Copilot on your PHONE memory then click on PHONE and find the folder:  com.alk.copilot.mapviewer (if you have Copilot GPS with the grey icon) * or  com.alk.copilot.eupremium* (if you have a premium version with the red icon)  

4. BACK UP the whole folder on a safe location on your Laptop (rename the folder with an additional number or a different name)  


To Move your Trips & Favourites on a new Android: 


5. Connect your new Android on your PC

6. Open the folder where you have installed Copilot (PHONE or CARD) 

7. Locate the Folder com.alk.copilot.mapviewer (if you have Copilot GPS with the grey icon) * or  com.alk.copilot.eupremium* (if you have a premium version with the red icon)

8. Go to the EU/SAVE sub folder and replace PASTE the  files that you have previously saved on your PC/laptop (you don't need to copy all of them, if you only need your trips then just copy/paste the ".trp."

  • recents.lst (containing recent destinations)
  • favorites.lst (containing the preferred destinations)
  • all files with the extension .trp (containing saved routes) 

9. Disconnect your phone from the PC, Open Copilot and your trips & favourites should be available.  


NOTES:

 

*According to the app you have installed on your phone you will see any of these ALK SAVE folder:


Please select the folder starting with com.alk.copilot, and then select:

  • NA/save (if you have North America maps),
  • EU/save (if you have European maps),
  • SA/save (for South America),
  • OC/save (for Australia),
  • ME/save (for Middle East),
  • AS/save or SEA/save (for Asian maps),
  • AF/save (for maps of Africa).