The reason for this error relates to how your authentication details were synchronised between your app and our server. Please follow these steps:
- Quit CoPilot.
- Android devices: Go to Device Settings > Apps Manager > CoPilot > Storage; and select Clear Data.
- iPhone / iPad: Go to Settings > CoPilot and choose License Reset.
- Launch CoPilot.
- Log in with your CoPilot ID (generally your email address) and the current password.
If you forgot your password:
- Visit https://account.trimblemaps.com/forgot. Enter your CoPilot ID email address to receive a link to enter a new password.
- If you do not receive the email, please check your Spam/Junk filter(s). Include the address accountmanager@trimblemaps.com as a trusted email sender. If you no longer have access to the email address used for your CoPilot ID, please, contact us.
- Click on the link, then create a new secure password.