The reason for this error relates to how your authentication details were synchronised between your app and our server. Please follow these steps:

1. Quit CoPilot.
   • Android devices: Go to Device Settings > Apps Manager > CoPilot > Storage; and select Clear Data.
   • iPhone / iPad: Go to Settings > CoPilot and choose License Reset.
2. Launch CoPilot.
3. Log in with your CoPilot ID (generally your email address) and the current password.

Forgot Password?

If you forgot your password, you can reset it from within the app.

1. Tap on, and go to MyCoPilot > My Account.
2. Under Account Info, tap the email address you used to create your CoPilot ID 
3. Select Forgot password and then tap Continue
4. You will receive an email with a link to reset your password.
5. If you do not receive the email, please check your Spam/Junk filter(s). Include the address accountmanager@trimblemaps.com as a trusted email sender.  If you no longer have access to the email address used for your CoPilot ID, please, contact us.
6. Log in with the new password.