The reason for this error relates to how your authentication details were synchronised between your app and our server. Please follow these steps:

  • Quit CoPilot
  • Android devices: Go to Device Settings > Apps Manager > CoPilot > Storage; and select Clear Data
  • iPhone / iPad: Go to Settings > CoPilot and choose License Reset
  • Launch CoPilot 
  • Log in with your CoPilot ID (generally your email address) and the current password


If you forgot the password visit https://my.copilotgps.com/: You'll need to enter your CoPilot ID email address and you will receive a temporary password.