The reason for this error relates to how your authentication details were synchronised between your app and our server. Please follow these steps:

• Quit CoPilot
• Android devices: Go to Device Settings > Apps Manager > CoPilot > Storage; and select Clear Data
• iPhone / iPad: Go to Settings > CoPilot and choose License Reset
• Launch CoPilot 
• Log in with your CoPilot ID (generally your email address) and the current password

If you forgot the password visit http://account.trimblemaps.com/forgot: You'll need to enter your CoPilot ID email address and you will receive a temporary password.