The reason for this error relates to how your authentication details were synchronised between your app and our server. Please follow these steps:

  • Quit CoPilot
  • Android devices: Go to Device Settings > Apps Manager > CoPilot > Storage; and select Clear Data
  • iPhone / iPad: Go to Settings > CoPilot and choose License Reset
  • Launch CoPilot 
  • Log in with your CoPilot ID (generally your email address) and the current password

If you forgot the password visit You'll need to enter your CoPilot ID email address and you will receive a temporary password.