The reason for this error relates to how your authentication details were synchronised between your app and our server. Please, follow these steps:

• Quit CoPilot
• Android devices: Device Settings > Apps Manager > CoPilot > Storage; and select Clear Data
• iPhone / iPad: Device Settings > CoPilot and choose "License Reset"
• Launch CoPilot 
• Log in with your CoPilot ID and the current password

If you forgot the password visit https://my.copilotgps.com/: You'll need to enter your CoPilot ID email address and you will receive a temporary password.