The reason for this error relates to how your authentication details were synchronised between your app and our server. Please, follow these steps:
- Quit CoPilot
- Android devices: Device Settings > Apps Manager > CoPilot > Storage; and select Clear Data
- iPhone / iPad: Device Settings > CoPilot and choose "License Reset"
- Launch CoPilot
- Log in with your CoPilot ID and the current password
If you forgot the password visit https://my.copilotgps.com/: You'll need to enter your CoPilot ID email address and you will receive a temporary password.