If you find that your position on the map is incorrect, here are some general points you should know about how CoPilot works with your device's GPS receiver:

  • CoPilot REQUIRES the use of your device's built in GPS receiver for navigation and will automatically use this to determine your current position while driving.
  • To check the current status of your device's GPS reception, select Main Menu > Settings > GPS .
  • The GPS Status screen displays the information including your current latitude and longitude position, the time and date, your speed and your elevation.


  • The Device OS controls the GPS Receiver and the device itself with the OS is what obtains the GPS fix. As an application provider, CoPilot asks the device for the current GPS coordinates from the device OS, so if there is not a GPS fix or the GPS fix keeps going good or bad, then it will be sent to the application.

General notes on receiving an accurate GPS location

  • It is important that the location, date and time are set correctly on the device to ensure the accuracy of the GPS information received.
  • To ensure the highest possible level of GPS signal reception, make sure the phone is positioned so that no object or building obstacles the signal.
  • Large objects such as trees and tall buildings can sometimes interfere with the GPS signal.
  • CoPilot uses advanced positioning technology to continue to provide information even when you cross a tunnel. In this case, the icon will appear in the gallery mode.
  • You may not be able to receive the GPS signal inside buildings.
  • CoPilot GPS uses the GPS feed directly from the device in order to obtain a GPS fix, however when moving your device several thousand miles away, it can take a lot longer to receive a GPS fix, therefore it can help to have a data plan enabled to assist your device in obtaining a GPS fix more quickly over the Internet.


General Notes on Receiving an Accurate GPS Location

Depending on the device, CoPilot may acquire a GPS fix more quickly by the GPS feeds of Google's location services on your device. Sometimes Google's location services can be more specific to certain devices.

NOTE: Google's location services do not require a data connection.

You can also try the following tips:

  • To acquire GPS signals, the mobile device must have a direct and unobstructed view of the sky.
  • If the device does not include a data card, you will need to buy an external GPS receiver
  • If the device is unable to locate a GPS fix, you may need to buy an external GPS receiver
  • It is advisable to fix the mobile device in a car with a support on the windshield.
  • Make sure that the GPS receiver of your device and / or location-based services are enabled.
  • Make sure you DO NOT have activated the air-plane mode.
  • Make sure you've enabled mobile data. Although CoPilot does not require the use of data, your phone or tablet may have access to the mobile network to initially acquire a GPS fix. Usually you can turn off data roaming after acquiring a GPS fix.
  • Make sure that the device battery has enough power. Otherwise, the GPS receiver may be deactivated in some mobile devices.
  • If you can not acquire a GPS location within 10 minutes, the GPS receiver of your device may not work properly. Reboot your device and try again.


 Troubleshooting in wrong positions of the maps for iOS devices

If the map position is wrong or unable to acquire a GPS fix on your iOS device, follow the steps below.

  • Turn off and turn on your iOS device
  • Enable / disable location services in Settings > Privacy > Location Services

If you can not resolve the problem, follow these instructions to reset the GPS signal:

  1. Press the home button twice. Pictures of all apps running in the frames will be displayed. Swipe your finger up on the screens of all app to close them.
  2. Go to Settings and enable Airplane Mode.
  3. Finally, go to Settings > General > Reset and choose Reset Network Settings (you will need to re-enter the passwords of any Wi-Fi connections).
  4. Once restored the phone, go to Settings > Privacy > Location Services, and deactivate and reactivate the option.

NOTE: You can not get the correct position of a map, nor acquire the GPS signal into a Wi-Fi only iPad. To acquire a GPS signal with iPad, you must buy a compatible external GPS receiver.