Make sure the CoPilot ID you have set in MyCoPilot , My Account is the one you used when registering your purchase. If it is not you will need to uninstall CoPilot and reinstall using your original CoPilot ID.
If the CoPilot ID in MyCoPilot , My Account is correct, please select Restore License(s) on this screen under ACCOUNT SETTINGS.
If you are sure you are using the correct CoPilot ID and Password, but you are receiving a restore unsuccessful error or that restore is successful and the feature remains inactive, please contact our Support team and supply the CoPilot ID. Please tell us whether you see a green tick next to the missing feature in the CoPilot Store.