Your CoPilot ID is your unique CoPilot identifier that consists of an email address and a password. It enables you to restore features, previous purchases and settings when you re-install your CoPilot app on a new device or after an update. Plus, it lets us inform you of important updates and is used to verify your account information.


In this article:

 

My email address has changed (or has been discontinued)

The email address you used to create your CoPilot ID may no longer be in use. For example, it was linked to a previous job; it has been cancelled by the ISP provider, or you simply no longer use this email address. You can still enter the email address and password for your CoPilot ID to activate/restore licenses. However, if this email address is disabled, you will need to replace it with a new valid email address, so that you can keep receiving important communications from CoPilot like password reset emails.

 

Changing your CoPilot ID

  1. Tap onMain and go to MyCoPilot > My Account
  2. Under the section ACCOUNT INFO, the email address you used to create your CoPilot ID will be displayed.
  3. Tap the email address to edit.
  4. Enter the new email address you wish to use as well as your current password, then tap Done to save changes.
  5. You'll be notified on-screen once your CoPilot ID has been successfully changed.

 


Changing your Password


You can change the password for your CoPilot ID within the CoPilot app. 

  1. Open the CoPilot app
  2. Go to MyCoPilot > MyAccount.
  3. Select your existing password which shows as *********
  4. You'll need to type in your current password and then enter and confirm a new one.



Forgot Password?


You can request a temporary password using one of the following options.


Option A: Request a temporary password online.

  1. Visit https://account.trimblemaps.com/forgot. Enter your CoPilot ID email address to receive a temporary password. 
  2. If you do not receive an email with a temporary password, please check your Spam/Junk filter(s). Include the address alkservices@alk.com as a trusted email sender. If you no longer have access to the email address used for your CoPilot ID, please, contact us.
  3. Log in with the temporary password, then update/create a new secure password.


Option B: Request a temporary password from within the app.

  1. Tap onMain, then go to MyCoPilot > My Account
  2. Under Account Info, tap the email address you used to create your CoPilot ID 
  3. Select Forgot password and then tap Continue
  4. A temporary password will be sent to your email address
  5. If you do not receive an email with a temporary password, please check your Spam/Junk filter(s). Include the address alkservices@alk.com as a trusted email sender.  If you no longer have access to the email address used for your CoPilot ID, please, contact us.
  6. Log in with the temporary password, then update/create a new secure password.

 

Tip: When logging in with a temporary password, copy and paste the temporary password from your email directly into the passspace provided. 


My temporary password does not work. What should I do?

If you requested a temporary password via the web (https://account.trimblemaps.com/forgot), verify that you entered the email address used for your CoPilot ID, and not a different email address. If you cannot access the email address used for your CoPilot ID, please contact us.