How to move to the CoPilot GPS replacement app?

1. First we recommend you backup your settings in your current app;


How to do Cloud Backup?

It's good practice to periodically back-up your account settings to safeguard your data, in case something happens/changes with your CoPilot or device. Cloud Backup allows you to backup all your settings, recents, favourites, home, work, trips and profiles in the Cloud  - so they’re available in the new app once you log in.

  •  Tap Backup from the MyCoPilot > MyAccount > Cloud Backup


2. Download the CoPilot GPS app from AppStore or PlayStore


How do I restore my Cloud Backup?

Open your CoPilot GPS app and login with your CoPilot ID for all your settings, recents, favourites, home, work, trips and profiles to automatically restore in the new app - simple.


More info on Cloud backup


Forgotten the password for your CoPilot ID?

If you have forgotten the password for your CoPilot ID, please enter the email address you used to create your account to receive a reminder. To do this:

  • Go to Main Menu > MyCoPilot > My Account
  • Select Login
  • Tap Forgot your password
  • Enter the email address you used to create your CoPilot ID
  • Tap Continue to receive a temporary password by email 
  • You can now log in using your email and the temporary password you received. We recommend you change this temporary password to a new, memorable and secure one


How to change the password for your CoPilot ID?

To set a new password for your CoPilot ID: 

  • Make sure you are already logged in with your CoPilot ID
  • In the main menu, tap MyCoPilot
  • Tap My Account
  • In Account Info, tap the password field xxxxxxx 
  • You will need to enter your current password then create and confirm a new and secure password that you can also remember easily
  • Tap Submit to save the changes


General

Will there be a cost?
No, don’t worry - all your existing features, settings and purchases will be restored in the new app.

Existing CoPilot users with retired apps are entitled to unlimited premium navigation within their replacement app at no extra cost.

Any existing in-app purchases like traffic and additional maps will be restored. You can purchase any new features/services/maps via an in-app purchase.


Why is CoPilot retiring some apps?

Retiring older apps helps to ensure you receive the best navigation experience across tailored versions built with different drivers in mind.

While it is time to retire selected CoPilot apps and move forward under a central CoPilot GPS app to provide dependable offline navigation, maps, trip planning and traffic built specifically for the needs of car and truck drivers. 


What is the difference between the retired and replacement app?

In your new app, you’ll still enjoy the same premium navigation features. Plus, you can manage your maps more easily and get additional maps from around the world via an in-app purchase.


I have multiple CoPilot apps.

If you have purchased multiple CoPilot apps and created a different CoPilot ID for each app using a different email address, you will be able to keep your existing app purchases separate. Of course, our Support team will be happy to assist you if all your CoPilot apps have been registered under the same account and you wish to keep them separate in your device/s.

Otherwise, CoPilot GPS will allow you to bring any app you have purchased in the past in one single app.


I have the Premium app but I no longer use it, I use the GPS app instead.

If you have previously used your CoPilot ID from your Premium app to log-in on the GPS app you have already recovered your licenses and do not need to perform the replacement app process. Doing so will remove all your current settings and favourites and overwrite them with the ones from your Premium app.


What will happen to my free 12 months of Traffic?

The number of days remaining on your ActiveTraffic subscription will be transferred over to your replacement app. 


To check how many days you have remaining:

  • Go to, Main Menu > Store


Does this affect CoPilot apps for Windows Phone?
No, it only affects CoPilot apps for iPhone/iPad/iPad Touch and Android devices.


Why do I see HD apps on my iOS device?

The apps labelled HD are optimised to work on both iPad and iPhone in full-screen mode.


Thank you for relying on CoPilot navigation. We are committed to bringing you the very best navigation experience tailored for your driving needs.