How to move to the replacement app?

In order to backup all your settings we recommend you  download the latest version of CoPilot if you don't already have it installed on your iPhone/iPad/iPod Touch:

  1. If you have "Automatic Downloads" enabled for your Apps in your device settings, the CoPilot app update will be downloaded and installed as soon as it is made available via App Store

  2. If Automatic Downloads are not enabled on your device, you can check for CoPilot updates from the App Store app

  3. CoPilot apps with available updates will be labelled "Update"

  4. Tap "Update" to download and install the update


Open your CoPilot app. Follow the steps on-screen:


  1. New Beginning: To start the transition, tap Next

  2. Sign up or Log in: Make sure you sign up or log in with your CoPilot ID. This will enable your premium navigation features and purchases to be restored in the new app. This is an important step 

  3. Cloud Backup Time: Save all your settings, recents, favourites, home, work, trips and profiles in the Cloud - so they’re available in the new app once you log in

  4. Download: Once your backup finishes successfully, tap Download Now to get CoPilot GPS. Open the app and login with your CoPilot ID, see step 2 above

       5. Don't forget to delete your retired CoPilot app once you’ve successfully moved over to your new app


CoPilot ID


What is a CoPilot ID?

Creating a CoPilot ID saves your purchase, enables use of our traffic service, allow cloud backup and provides easy license restore. Signing up is quick, easy and secure.


How to create a CoPilot ID?

To create a CoPilot ID:

  • Go to Main Menu > MyCoPilot > My Account 
  • Select Sign-Up
  • Enter an email address as your CoPilot ID and then create and confirm your password
  • Tap Continue


Forgotten the password for your CoPilot ID?

If you have forgotten the password for your CoPilot ID, please enter the email address you used to create your account to receive a reminder. To do this:

  • Go to Main Menu > MyCoPilot > My Account
  • Select Login
  • Tap Forgot your password
  • Enter the email address you used to create your CoPilot ID
  • Tap Continue to receive a temporary password by email 
  • You can now log in using your email and the temporary password you received. We recommend you change this temporary password to a new, memorable and secure one


How to change the password for your CoPilot ID?

To set a new password for your CoPilot ID: 

  • Make sure you are already logged in with your CoPilot ID
  • In the main menu, tap MyCoPilot
  • Tap My Account
  • In Account Info, tap the password field xxxxxxx 
  • You will need to enter your current password then create and confirm a new and secure password that you can also remember easily
  • Tap Submit to save the changes


Cloud Backup


How to do Cloud Backup?

It's good practice to periodically back-up your account settings to safeguard your data, in case something happens/changes with your CoPilot or device. Cloud Backup allows you to backup all your settings, recents, favourites, home, work, trips and profiles in the Cloud  - so they’re available in the new app once you log in.

  •  Tap Backup


How do I restore my Cloud Backup?

Open your CoPilot GPS app and login with your CoPilot ID for all your settings, recents, favourites, home, work, trips and profiles to automatically restore in the new app - simple.


General

Will there be a cost?
No, don’t worry - all your existing features, settings and purchases will be restored in the new app.

Existing CoPilot users with retired apps are entitled to unlimited premium navigation within their replacement app at no extra cost.

Any existing in-app purchases like traffic and additional maps will be restored. You can purchase any new features/services/maps via an in-app purchase.


Why is CoPilot retiring some apps?

Retiring older apps helps to ensure you receive the best navigation experience across tailored versions built with different drivers in mind.

While it is time to retire selected CoPilot apps and move forward under a central CoPilot GPS app to provide dependable offline navigation, maps, trip planning and traffic built specifically for the needs of car and truck drivers. 


What is the difference between the retired and replacement app?

In your new app, you’ll still enjoy the same premium navigation features. Plus, you can manage your maps more easily and get additional maps from around the world via an in-app purchase.


Will there be a replacement app?

Yes, our most popular CoPilot GPS app has been updated to provide continued support for our valued users. 

You can enjoy on-going app and map updates in your new app moving forward.


I have multiple CoPilot apps.

If you have purchased multiple CoPilot apps and created a different CoPilot ID for each app using a different email address, you will be able to keep your existing app purchases separate. Of course, our Support team will be happy to assist you if all your CoPilot apps have been registered under the same account and you wish to keep them separate in your device/s.

Otherwise, CoPilot GPS will allow you to bring any app you have purchased in the past in one single app.


I have the Premium app but I no longer use it, I use the GPS app instead.

If you have previously used your CoPilot ID from your Premium app to log-in on the GPS app you have already recovered your licenses and do not need to perform the replacement app process. Doing so will remove all your current settings and favourites and overwrite them with the ones from your Premium app.


What will happen to my free 12 months of Traffic?

The number of days remaining on your ActiveTraffic subscription will be transferred over to your replacement app. 


To check how many days you have remaining:

  • Go to, Main Menu > Store


Does this affect CoPilot apps for Android?
No, it only affects CoPilot apps for iPhone/iPad/iPad Touch.


Does this affect CoPilot apps for Windows Phone?
No, it only affects CoPilot apps for iPhone/iPad/iPad Touch.


Why do I see HD apps?

The apps labelled HD are optimised to work on both iPad and iPhone in full-screen mode.


Thank you for relying on CoPilot navigation. We are committed to bringing you the very best navigation experience tailored for your driving needs.