The technology supporting the maps is what tells CoPilot how to calculate every single route. In addition, live services such as ActiveTraffic, and historical data about traffic, help CoPilot determine the best alternative route, depending on the preferences you have set for your vehicle.


CoPilot's maps are stored on your mobile device, not downloaded each trip. You don't need to rely on mobile data for navigation and you can use the app abroad without incurring data roaming fees.

Live Services such as ActiveTraffic and Weather will require mobile data. We recommend you use a Wi-Fi connection in order to download the maps for the region where you are driving.

Please select a topic from the list below to learn more about CoPilot:

 

Determining Current position

CoPilot uses GPS signal to determine your position on the map. The message No GPS Fix will be displayed even when the starting position seems to be accurate, when the GPS signal is not strong enough. You will need to make sure that your GPS receiver is enabled on your device, and your system must be set to allow CoPilot to use it.


The message Determining Current Position may be displayed for a while after launching CoPilot. If it is display for more than 30/60 seconds, depending on the device in use, chances are that something is preventing the GPS receiver from functioning effectively. Please, refer to our technical support if you need help.

 

CoPilot cannot find a valid route to my destination. What should I do?

When you are planning a long trip, make sure you have downloaded all the maps of the regions in between the starting and the ending points of your trip. For instance, if you plan a trip from Rome to Lisbon by car, you will need to download the maps for Italy, France and Iberia to allow CoPilot to calculate your route correctly.


TIP: when a body of water has to be crossed during your trip, we recommend setting the means you wish to cross it as a waypoint, to make sure that CoPilot won't consider other alternative ways that you wish to avoid. For example, if you plan to go from London to Paris avoiding the Channel Tunnel, you will have to select a ferry as a way-point for your trip, by zooming into the map and tapping on the blue ferry route line.

 

CoPilot routes me through a road/place where I am not allowed. What should I do?

CoPilot alerts you when your route crosses or terminates in an area with restricted access, such as a pedestrian zone, a congestion area, or a private road.


If you find yourself driving through a restricted area that CoPilot did not warned you about, it might be that the sound alert could not be heard, or the restriction has been set after our last map update. You can find more about the audio settings in Adjust how I hear CoPilot; while you can let us know that our map needs to be amended if the problem seems not be related to the audio settings or device in use with CoPilot.

 

ActiveTraffic vs. ActiveRoutes

CoPilot takes the information about traffic into consideration when calculating the best route for you, in two ways:

  • ActiveTraffic gives real time information about traffic on your current route (suggested for the day to day commuting)
  • ActiveRoutes is an option which could be enabled in your Vehicle Routing Profile, and uses traffic historical data to suggest the quickest alternative to CoPilot. (We recommend its use for long trips.)


 

How do I avoid toll roads or congestion zones

You can change the preferences on toll roads and congestion zones any time, by going to menu  and then options , where you can select your Vehicle Routing Profile, and choose Edit.