Make sure the CoPilot ID you have set in MyCoPilot > My Account is the one that you made the purchase with. If it is not you will need to uninstall CoPilot and reinstall using your original CoPilot ID. 

If the CoPilot ID in MyCoPilot > My Account is correct, please select Restore License on this screen. 

If you are sure you are using the correct CoPilot ID and Password but you are receiving a restore unsuccessful error or that restore is successful but you still do not have the feature restored, please contact our Support team and supply the CoPilot ID, and also tell us whether you see a green tick next to the missing feature in MyCoPilot > Features and Upgrades.